Silver Karigari (“Silver Karigari”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, www.silverkarigari.com (the “Website”), browse our products, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect only information that is reasonably necessary for providing our products and services.
A. Information You Provide Directly
Depending on how you interact with our Website, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- PIN/ZIP code
- Account login information, where applicable
- Order and purchase details
- Product preferences and enquiries
- Information provided through contact forms
- Information provided through WhatsApp, email, telephone or other customer-support channels
- Reviews, feedback, photographs or other content you voluntarily submit
- Information required to process returns, refunds, exchanges or customer-service requests
B. Payment Information
When you make a purchase, payment information may be processed by our third-party payment service provider.
Where applicable, payment providers may collect and process information such as payment method, transaction reference, billing details and other information required to complete the transaction.
Silver Karigari does not intentionally store complete debit-card or credit-card numbers or payment authentication information on its own servers unless expressly stated otherwise.
Please refer to the applicable payment provider’s privacy policy for information about how it processes payment data.
C. Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Date and time of access
- Pages visited
- Referring website or source
- Approximate location derived from technical information
- Website usage and interaction information
This information may be used for security, analytics, website performance, troubleshooting and improving our services.
2. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve your browsing experience, remember preferences, maintain shopping-cart functionality, understand website usage and support website security.
Cookies may be used for:
- Essential website functionality
- Shopping cart and checkout functionality
- Login/session management
- Website analytics
- Performance measurement
- Advertising and marketing, where applicable
You can control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some Website functionality.
If third-party analytics or advertising technologies are used on the Website, those providers may collect information according to their own privacy policies.
3. How We Use Your Information
We may use your information for the following purposes:
- To create and manage your customer account, where applicable.
- To process and fulfil your orders.
- To arrange payment and delivery.
- To communicate with you about your orders.
- To respond to enquiries and customer-support requests.
- To process returns, refunds and exchanges.
- To provide information about products, services and offers where permitted.
- To improve our products, Website and customer experience.
- To understand Website traffic and usage.
- To detect, prevent and investigate fraud, abuse and security incidents.
- To maintain Website security and functionality.
- To comply with applicable legal, tax, accounting and regulatory requirements.
- To enforce our terms, policies and legal rights.
- To perform other purposes that are reasonably related to the purposes described above or otherwise permitted by applicable law.
We will not collect personal information for purposes unrelated to our business or your interaction with Silver Karigari unless permitted or required by applicable law.
4. Marketing Communications
Where permitted by applicable law, we may contact you about:
- New products
- Special offers
- Discounts
- Sales
- Promotions
- Updates from Silver Karigari
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates, payment information or responses to your enquiries.
5. Sharing of Personal Information
We do not sell your personal information to third parties.
We may share necessary information with trusted third parties where required to operate our business and provide our services, including:
- Payment service providers
- Shipping and delivery partners
- Website hosting and technical service providers
- Website maintenance and IT service providers
- Analytics providers
- Advertising and marketing service providers, where applicable
- Customer-support service providers
- Communication providers, including email, SMS or WhatsApp service providers, where applicable
- Professional advisers such as accountants, auditors, lawyers or consultants
- Government authorities, regulators, courts or law-enforcement agencies where required or permitted by law
We aim to share only the information reasonably necessary for the relevant purpose.
Where third-party service providers process personal information on our behalf, we expect them to maintain appropriate confidentiality and security safeguards.
6. Third-Party Websites and Services
Our Website may contain links to third-party websites, social-media platforms, payment services, advertising services or other external services.
If you follow a link to a third-party website, that website’s privacy policy and terms will apply to your use of that service.
Silver Karigari is not responsible for the privacy practices, content or security of third-party websites that we do not control.
7. Reviews, Comments and User-Submitted Content
If you voluntarily submit a review, comment, photograph or other content to Silver Karigari, some of that information may be displayed publicly if the relevant feature permits it.
Please avoid submitting personal information that you do not want to be publicly visible.
We may moderate or remove content that violates our policies or applicable law.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Security measures may include:
- Access controls
- Password protection
- Secure hosting
- Encryption or secure transmission where appropriate
- Monitoring and security controls
- Regular review of security practices
- Restricted access to personal information
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account credentials and devices.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing and maintaining records of transactions
- Providing customer support
- Managing returns, refunds and warranties
- Maintaining business and accounting records
- Complying with applicable legal and regulatory requirements
- Resolving disputes
- Preventing fraud and security incidents
- Enforcing our agreements and policies
When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal and regulatory requirements.
10. Your Privacy Rights
Subject to applicable law and any applicable conditions or limitations, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
- Raise a grievance regarding our processing of your personal information
- Exercise other rights available under applicable data-protection law
To make a privacy-related request, contact us using the details provided in the Contact Us section below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
11. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.
In some circumstances, withdrawing consent may affect our ability to provide certain services or fulfil certain requests.
12. Children’s Privacy
Our Website is intended for general audiences and is not specifically directed toward children.
We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. International Data Processing
Some of our service providers may process or store information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical or organisational safeguards.
14. Data Breach and Security Incidents
If we become aware of a personal data breach affecting your personal information, we will take appropriate steps to investigate, contain and mitigate the incident and provide notifications where required by applicable law.
Where required, affected individuals and relevant authorities will be notified in accordance with applicable legal requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Technology
- Third-party service providers
- Applicable laws or regulations
- Data-protection requirements
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this page periodically.
16. Grievance Redressal
If you have any questions, complaints, concerns or requests regarding this Privacy Policy or the handling of your personal information, you may contact our designated grievance contact:
Grievance Officer: Varsha Kesarwani
Website: www.silverkarigari.com
Email: silverkarigari07@gmail.com
Phone: +91 8882432142
We will review and address privacy-related grievances in accordance with applicable law.
17. Contact Us
For questions regarding this Privacy Policy, your personal information, or any privacy-related request, please contact:
Silver Karigari
Website: www.silverkarigari.com
Email: silverkarigari07@gmail.com
Phone: +91 8882432142
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India, subject to applicable data-protection and consumer-protection laws.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.
By using www.silverkarigari.com, you acknowledge that you have read and understood this Privacy Policy.